The new secure portal for will make it easier for customers to track studies, access testing information and reports, and share data with others in their company.
SALT LAKE CITY, UT – January 7, 2016 – A new secure customer portal is now available to customers performing testing with Nelson Laboratories (www.nelsonlabs.com). The changes to the portal make the process of tracking studies and downloading final reports simpler for the customer while also providing powerful tools for sharing information with those who need it.
An important change to the new customer portal is the login process and self-service features. A customer’s user ID is now simply their email address, and the password will be chosen by each user. A forgotten password can be reset and retrieved by the customer, without needing to call or email Nelson Labs’ Service Center. Account settings such as report access and email notifications can also be modified at any time based on personal preferences.
Additional benefits of the new portal include:
- Ability to easily share test reports and information with others in their company
- Final reports available for easy download
- Up-to-date information for every test to make it easy to track samples from receipt to final report
- Advanced search capability to find tests by sample ID, test description, lab number, P.O. number, test code, or date range
“We built this site with our customers in mind,” said Jeffery R. Nelson, President and CEO of Nelson Laboratories. “We listened closely, and then tried to incorporate the solutions that customers were requesting. We always strive to put the customer at the center of everything we do, and I’m confident that this new customer portal will make testing with us even more efficient.”
Customers with current accounts received emails about the new portal with instructions regarding how to log in. Once logged in, they have the option to view a tutorial to help them take advantage of the full range of benefits the new site has to offer.
About Nelson Laboratories: Established in 1985, Nelson Laboratories is a leading provider of microbiological testing and consulting services for MedTech companies. We know that every test matters and requires solutions that improve patient outcomes and minimize client risk. We call it “The Science of Success®.” It means working with clients to solve complex problems, providing precise test results, and delivering value through superior testing solutions and service to ensure the safety and efficacy of every product. Learn more at www.nelsonlabs.com.