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WHITEPAPER

Human Factors Engineering for Medical Devices From Concept Through Reprocessing and Post-market Surveillance

Human factors engineering (HFE), also referred to as usability engineering, is a structured, risk-based process intended to reduce use errors and ensure medical devices are safe and effective for their intended users, uses, and environments. As regulatory expectations continue to mature, human factors can no longer be treated as a late-stage checkbox or isolated activity. Instead, it must be integrated across the entire product lifecycle, from early concept development through post-market surveillance.

This whitepaper outlines the human factors engineering process as defined by international standards and FDA guidance, with a particular emphasis on real-world implementation and the unique challenges associated with reusable and reprocessed medical devices. It is intended to help medical device manufacturers better understand how to build usability into their development processes and avoid common regulatory and post-market pitfalls.

Jessica Schafersman

Jessica Schafersman

Device Development SME, RCA

Jessica Schafersman is a Biomedical Engineer, Project Management Professional, and Certified Usability Analyst, with more than 20 years of experience in medical product development, combination products, sterile implants, sterile disposables, capital equipment and instrumentation spanning Class I, II, and III device classifications. As a Subject Matter Expert at Regulatory Compliance Associates® (RCA) she is responsible for helping clients create and improve design files for their products, and sometimes their entire Quality Management System. She also participates in company advocacy efforts with federal agencies, congressional personnel, and public health groups. Jessica started her career in a medical device startup, working directly with physicians and end users to develop a bleeding edge surgery system. Since then, her work experience has spanned combination products, sterile implants, sterile disposables, capital equipment, software, and instrumentation at all phases of development. She has worked within companies both big and small so she can appreciate the challenges and opportunities that each affords. She joined RCA as a full-time consultant in 2014. Jessica got her Bachelor of Science in Biomedical Engineering as well as her Certificate of Business Administration at Saint Louis University in Saint Louis, MO.

Chrystel Lloyd

Chrystel Lloyd

Senior Laboratory Operations and Strategic Planning Manager for Healthcare Reprocessing

Chrystel Lloyd is the Senior Laboratory Operations and Strategic Planning Manager for the Healthcare Reprocessing section at Nelson Labs. She helps bring new reprocessing offers to Nelson Labs through careful consideration of customer needs and regulatory expectations. She also helps to educate medical device manufacturers on the requirements of validating their reprocessing instructions for use. Chrystel graduated from Arizona State University with a master’s degree in clinical research management with an emphasis on regulatory. She supports the company's growth and development of healthcare reprocessing globally.