We have a designated Fairfield Customer helpline, [email protected], for customer support throughout this transition as well as dedicated Project Management resources to ensure an easy transition with the consolidation to our expanding Centers of Excellence.
Sample Submission and Testing
Samples that are already in-house or received by 01 June 2023 will be tested and completed at Fairfield or transferred by the dates noted above for specific services. Anything received after that date will be transferred or subcontracted to another Nelson Labs facility based on the specific service. Unused samples and sample archives in storage at Fairfield will be returned to the study sponsor upon discontinuation of Fairfield laboratory services.
No, our Itasca, Salt Lake City, and Bozeman facilities will honor current quotes that are still within the expiry date. Please be sure to reference your quote number on the Sample Submission Form.
Nelson Labs does not require a Purchase Order to perform testing. Purchase Order requirements will come directly from your company’s accounting group. However, if you are setup to be PO required – we will need an updated Purchase Order with the applicable updated Remit To information, see page 4 of the Fairfield Customer Transfer Packet for more information.
If you will be subcontracting testing through the Fairfield facility, you may continue to use your current Sample Submission Form and process. If you are qualifying one of our other facilities and will be shipping direct, there will be a different Sample Submission Form and portal. Please see page 6 in our Logistics section of our Transfer Packet for details on these processes and the applicable reference materials.
If you will be subcontracting testing through the Fairfield facility, you will be able to continue to access your final reports as you do today. If you are qualifying one of our other facilities and will be shipping direct, there is a different customer portal to access your final reports. Please see page 6 in our Logistics section for details on these processes and the applicable reference materials. If you are inquiring about a study performed at Fairfield in support of a regulatory inquiry or audit, see page 9 regarding Regulatory Audit Support, Sample & Study Archives.
Archived reports will be available for a limited time on the Nelson Fairfield portal, after which point archive reports will be available upon request by contacting [email protected]. If you are inquiring about a study performed at Fairfield in support of a regulatory inquiry or audit, see page 9 regarding Regulatory Audit Support, Sample & Study Archives.
Fairfield customers are being prioritized through the testing queues at each of our other testing facilities to help mitigate impact and delays related to switching testing locations. For exact/current turnaround times specific to your testing, contact either our Fairfield Support Hotline, [email protected], or your Account Manager.
At Nelson Labs, we value science to aid in our mission of Safeguarding Global Health. The Fairfield Support Hotline will serve as your point of contact initially. From there, your Account Manager will connect you with the applicable technical experts to address any questions you may have regarding testing. Upon sample receipt, you will also receive a system-generated e-mail which will include your study number as well as the applicable Study Director over your test.
Quality and Billing Information
Nelson Labs does offer several different options for testing services between our different facilities. Please refer to page 5 for Audit and Qualification Details. If you are inquiring about a study performed at Fairfield in support of a regulatory inquiry or audit, see page 9 regarding Regulatory Audit Support, Sample & Study Archives.
For in-process Quality Event status, you can continue to communicate with your Fairfield Study Director and technical expert. If you are inquiring about a study performed at Fairfield in support of a regulatory inquiry or audit, see page 9 regarding Regulatory Audit Support, Sample & Study Archives.
Yes, Salt Lake City, Itasca, and Bozeman are on the Fairfield-approved supplier list. That documentation is included within the Customer Transfer Packet on page 85.
For existing billing or invoicing questions, you can continue to contact our Accounts Receivable team as you do today. For billing/invoicing questions on studies tested directly at one of our other sites, please see page 4 for Accounting & Billing Information.
The tax ID number will remain the same as all our facilities are under the Sotera Parent account, however there are different Remit To and bank information details. See page 4 for Accounting & Billing Information.
